Returns & refunds

If we sent the wrong item, or something arrived damaged or faulty, tell us within 48 hours of delivery. Send your order reference and a photo on WhatsApp or to hello@twinklelocs.com.

We'll send a replacement or give you a full refund, including the delivery fee. You won't pay anything to send it back.

You can return unopened, unused packs within 7 days of delivery. Message us first so we can tell you where to send them.

• You pay the cost of sending them back to us.
• Once they arrive in their original condition, we refund the price of the beads. The original delivery fee isn't refunded.

Beads go into your hair, so for hygiene we can't accept returns of:

• Packs that have been opened, or beads that have been threaded or worn
• Tools that have been used, such as shears

This doesn't affect wrong, damaged or faulty items, which we always put right.

If your order hasn't arrived within the delivery time shown at checkout (see delivery times), message us with your order reference. We'll chase the rider or courier. If a parcel is lost on the way, we'll send it again or refund you in full.

Refunds go back to the card or bank account you paid with, through Paystack. We start the refund within 2 working days of agreeing it (or of receiving a return). Your bank usually shows it within 5 to 10 working days.

If you were charged twice or charged the wrong amount, message us and we'll refund the difference straight away.

Wrong, damaged and faulty items are covered the same way. Because international delivery is quoted per order, we handle change-of-mind returns case by case. Message us before sending anything back.

Have your order reference ready. It's in your confirmation email and starts with "tw-".

Message us on WhatsAppEmail hello@twinklelocs.com